Privacy & Terms

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Privacy Policy

TL;DR (The Simple Version)

We collect minimal personal data only to process your bookings and send you confirmations. We never sell your data to third parties. Your privacy is sacred.

What Information We Collect

We collect the following information when you use Orvia World:

  • Account Information: Name, email, phone number
  • Payment Information: Card details (processed securely by payment partners)
  • Event Preferences: Events you browse, wishlists, and booking history
  • Device Information: IP address, browser type, device type
  • Usage Data: Pages visited, time spent, interactions

How We Use Your Information

  • Processing bookings and payments
  • Sending confirmations and reminders
  • Personalizing your experience
  • Improving our platform and services
  • Complying with legal obligations

Data Security

We use industry-standard encryption (SSL/TLS) to protect your data in transit. Payment information is handled by PCI-DSS compliant partners. Your passwords are hashed with bcrypt.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Withdraw consent at any time

Terms of Service

TL;DR (The Simple Version)

Use Orvia World responsibly. Don't scam anyone. Respect event organizers' rules. We're not liable if something goes wrong outside our control.

1. Acceptance of Terms

By using Orvia World, you agree to these terms. If you don't agree, don't use our platform.

2. User Responsibilities

  • You must be 18+ to use Orvia World (or have parental consent)
  • Provide accurate information during registration
  • Don't use the platform for illegal activities
  • Don't resell tickets without authorization
  • Don't harass or threaten other users

3. Ticket Validity

Tickets purchased through Orvia World are valid for the specified event only. Tickets are non-transferable unless explicitly stated by the organizer.

4. Limitation of Liability

Orvia World is provided "as is" without warranties. We're not liable for indirect damages, lost profits, or events beyond our reasonable control (acts of God, natural disasters, etc.).

5. Dispute Resolution

Disputes shall be resolved through binding arbitration, governed by local laws where applicable.

Cookie Policy

TL;DR (The Simple Version)

We use cookies to keep you logged in, remember your preferences, and understand how you use Orvia World. You can disable them in your browser, but some features might not work.

Types of Cookies We Use

  • Essential: Keep you logged in and secure
  • Performance: Analyze how you use Orvia World
  • Marketing: Track which events you view to personalize recommendations
  • Third-party: Integrated with payment and analytics partners

Managing Cookies

You can manage cookies through your browser settings. Disabling cookies may affect your experience on Orvia World.

Refund Policy

TL;DR (The Simple Version)

Refunds are available up to 7 days before an event. After that, it's the event organizer's discretion. We deduct a small processing fee.

Refund Eligibility

You can request a refund if:

  • The request is made 7+ days before the event
  • The event is cancelled by the organizer
  • You provide a valid reason (with documentation)

Refund Processing

Refunds are processed within 5-7 business days. A 2.5% processing fee will be deducted unless the event is cancelled.

Non-Refundable Cases

  • Less than 7 days before the event
  • VIP/premium tickets (organizer's discretion)
  • Fraudulent purchases

Questions About Our Policies?

We're happy to clarify anything. Reach out to our support team.

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